General Terms And Conditions

The Cliff is a trading name of Mitchells & Butlers Leisure Retail Limited (a company registered in England and Wales). Registered number: 1001181 VAT Number: GB 818 307823 Registered address: 27 Fleet St, Birmingham, B3 1JP www.mbplc.com

If you have feedback regarding a recent visit to the The Cliff you can click here to leave a compliment, here to leave a complaint, or here to submit an enquiry.

This page contains important information explaining your relationship with the owner of this Internet site and your rights to access and use information on it. Please read this notice carefully. If you do not agree to accept all terms of the notice, please do not use this site. By using this website you show you accept such terms.

Access to this Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on this Site without notice. We will not be liable if for any reason this Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of this Site to users who have registered with us.

You must not misuse this Site by knowingly introducing viruses, Trojans, worms or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server(s) on which the Site is stored or any server, computer or database connected to the Site.

If the advertising, offering for sale, or selling of the goods and/or services referred to on this Site is illegal for any reason in the jurisdiction in which it is accessed or viewed, whether by virtue of the age of the person seeking to view it or otherwise, access to and/or viewing of such material is not authorised by Mitchells & Butlers plc ("Mitchells & Butlers" and "the Company").

WARNING: Any unauthorised access and/or viewing may be an infringement of the copyright and/or other intellectual property rights of Mitchells & Butlers or its subsidiaries and may result in civil and/or criminal liability.

This Site, including this legal notice, contains material including text, photographs and other images, which is protected by copyright and/or other intellectual property rights. All copyright, trademarks and other intellectual property rights in the material comprising this Site are owned by or licensed to Mitchells & Butlers or its subsidiaries. Any reproduction or use of such trademarks and other intellectual property rights, save as permitted hereby, is strictly prohibited and may result in civil and/or criminal liability. Any trademark, copyright or other intellectual property notices contained in the original material must not be removed from any material copied or printed off this Site. Save as expressly permitted, no part of this material may be reproduced in any form including storing it in any medium by electronic means whether or not temporary or incidental to some other use. Commercial use is not permitted. Particular terms relevant to the use of downloadable material are as set out below. Certain materials contained on this Site are intended to be downloadable for certain purposes.

Permitted uses for downloads are:

• Private study or reference.
• Non-published research.
• Reporting in the media, so long as those reports are legitimate and legal in their country of publication.
• To assist third parties engaged by the Company in fulfilling company requirements.
• By Company employees for the purposes of their employment.

WARNING: The doing of any unauthorised act in relation to material on this Site may result in both civil and criminal liability.

Mitchells & Butlers and its subsidiaries try to ensure that all information provided on this Site is correct at the time of inclusion but do not represent or warrant that the material comprised in this Site is completely accurate or up to date. Accordingly, neither Mitchells & Butlers nor any of its subsidiaries shall have any liability in respect of such material or for any use of or reliance on such information by any such person. Images used are for illustrative purposes only.

Where this Site contains links to other websites or materials provided by third parties, these links are provided for your information only. Mitchells & Butlers has no control over the contents of those sites or resources, and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

Cookies are only used on this website to improve your browsing experience. We do not use cookies to collect personal information about you. 
Please see our cookie policy for more information.

Mitchells & Butlers Leisure Retail Limited and its subsidiaries ("Mitchells & Butlers") believe that addressing consumer concerns about privacy online is important. Mitchells & Butlers treats website user information submitted through this Site as privileged and will not abuse this trust by providing this information to any third party. Please see our privacy policy for more information.

Please note an optional 10% service charge will be added to the bill for tables of 6 or more.

·       Mitchells & Butlers Leisure Retail Ltd (“Great Taste Gift Card Gift Card”) supplies both physical gift cards (“Physical Gift Cards”) and digital gift cards (“eGift Cards”) to guests, together referred to herein as (“Gift Cards”) which are issued by Mitchells & Butlers Leisure Retail Ltd, 27 Fleet St, Birmingham, B3 1JP (registered no 1001181), VAT Number – VAT Number and are supplied via the Gift Card agent, Blackhawk Network (Europe) Limited registered in England and Wales with its registered office at Westside, London Road, Hemel Hempstead, Hertfordshire, HP3 9TD England (registered number 07956446), who operates this website. 

·       If you have any complaints about our service or any Gift Cards you purchase from us or wish to contact us please contact the Gift Card Guest Services on 0331 630 5409, opening hours are 8am to 8pm, 7 days a week, or email on [email protected]

·       Gift Cards are redeemable as eGifts or Physical Gift Cards. With the exception of shipping fees for the delivery of Physical Gift Cards, no additional fees will be imposed on purchasers or recipients of a Gift Card. 

·       Gift Cards cannot be refunded or exchanged for cash or credit. The Gift Card is not a cheque guarantee, credit, debit or charge card.

·       If we are unable to accept your order, the system will inform you of this and will not charge you. This might be because of a suspicious transaction alert identified on our system or because we do not deliver Gift Cards to your location. 

·       Physical Gift Cards have no value until activated. Details of how to activate Physical Gift Cards will be included with each delivery.  eGift Cards will be activated at the point of ordering. eGift Cards are valid either presented on a smart phone or printed out. 

1.     Expiry of Gift Cards: Our Gift Cards are valid for valid for 24 months from the later of the date that any value was last loaded onto the Gift Card, or the date that any value on the Gift Card was last redeemed.

2.     View Your Balance: Gift Cards are available in variable denominations, and you can choose any denomination between £5 - £250. No change will be given but Gift cards can be used multiple times until all of the remaining balance is spent. Card balances can be checked by clicking www.showmybalance.com.  Alternatively, you can check your balance in any Mitchells & Butlers venue

3.     Your Rights To End The Contract: You have the right, in addition to your other rights, to cancel your order for Gift Cards, provided you are within the cooling off period of (i) in the case of eGift Cards fourteen (14) days after the date that we confirm that we accept your order or (ii) in the case of Physical Gift Cards (14) days after the day that they are delivered to you.  

If you choose to receive your eGift Cards before expiry of the fourteen (14) day cooling off period, you acknowledge and accept that you will lose your right to end the contract once downloading of the digital content begins.

4.     Returns: Subject to the cooling off period you may not return or cancel your Gift Cards after they are received. If you wish to cancel your Gift Cards order prior to its delivery, please contact our Gift Card Guest Services on 0331 630 5409, opening hours are 8am to 8pm, 7 days a week, or email on [email protected]

5.     Lost or Stolen Gift Cards: Please keep your Gift Cards secure, as if they were cash. We are not responsible if the Gift Cards are lost, stolen, destroyed or used without permission. We reserve the right to cancel Gift Cards, if we reasonably suspect fraud or misconduct. Damaged, altered or cancelled Gift Cards will not be accepted. 

6.     Limitations: The Gift Card is valid at any Great Taste Gift Cardsite or any Mitchells & Butlers venue in the UK as detailed at www.thediningoutgiftcard.co.uk/ and subject to the conditions set out below. The Gift Card cannot be used (i) to make any online purchase (ii) at any Moto or other Mitchells & Butlers franchise or (iii) at any site not managed by Mitchells & Butlers: please check with your server that the Gift Card can be used at the particular site before ordering. Venues can be added and/or removed from the list above at any time at Mitchells & Butlers’ discretion.

Gift Cards cannot be resold, transferred for value, or redeemed for cash. 

Unused Gift Cards cannot be transferred or returned, and orders cannot exceed £5000 per day.  

7.     Privacy Policy : Please review our Privacy Policy enter link here to understand more about how we use your data.  For any further questions contact [email protected].

8.     Great Taste Gift Card Gift Card Guest Service: If you need assistance with any aspect of your purchase, or use of your Gift Cards, please contact Gift Card Guest Services on 0331 630 5409, opening hours are 8am to 8pm, 7 days a week, or email on [email protected]. You will be required to provide your order number.

9.     Payment Methods: Gift Cards may be paid for with a valid Debit or Credit Card (we do not accept American Express).

·       Delivery Information: During the order process we will let you know when we will provide the Gift Card to you. The costs of delivery for Physical Gift Cards will be as displayed to you on our website. eGift Cards will be delivered free of charge. Please note: If paying by credit card your bank may treat the purchase of gift cards as a funding transaction that could incur cash advance fees. This decision is at the sole discretion of your credit card provider. Please check your credit card terms and conditions. Physical Gift Cards can be delivered to valid addresses within the United Kingdom with the exception of the Channel Islands. We are not responsible for Gift Cards that are not received due to your failure to enter an accurate physical address or email address for the recipient. If you have concerns about your order, please our Gift Card Guest Services on 0331 630 5409, opening hours are 8am to 8pm, 7 days a week, or email on [email protected]

10.  Reasons for Failed Delivery of eGift Cards: eGift Cards are delivered via email. If you have confirmed the recipient's email address but the eGift Cards have not been viewed within a reasonable period after the requested delivery date, the following is a list of the most common reasons why delivery may have failed: 

·       Spam filter blocked email or routed it to a bulk/spam folder

·       Recipient's firewall blocked the email

·       Email inbox is over size limit

·       Invalid email address

If a spam filter is blocking Gift Card emails from getting to an inbox, the email options will need to be modified so that Gift Card emails are not considered spam. If you need further assistance, contact our Gift Card Guest Services on 0331 630 5409, opening hours are 8am to 8pm, 7 days a week, or email on [email protected].  Please be ready to provide your order number.

11.  Personalised Messaging : If you wish to add a personal message to your Stonehouse Pizza & CarveryGift Cards, simply type your message in the message field during the purchase process.

Gift Cards personal messages are limited in length to the space provided on the eGift Cards, or to the space provided on the presentation carrier of Physical Gift Cards and there is no additional charge to include a personalised message.

We reserve the right to cancel inappropriate, offensive or otherwise objectionable messages.  

12.  Updates to Terms and Conditions: We reserve the right to change these Terms and Conditions from time to time.

13.  Governing Law: These terms are governed by English law and you can bring legal proceedings in respect of your Gift Cards in the English courts.